1. Return Window
We want you to be completely satisfied with your purchase. If you're not happy with your order, you have 30 days from the date of delivery to initiate a return.
2. Eligibility Requirements
Items are eligible for return if they meet the following conditions:
- Item is in original, unused condition
- All tags are attached and intact
- Item has not been worn, washed, or altered
- Item is not final sale or clearance
- Return is initiated within 30 days of delivery
3. Non-Returnable Items
The following items cannot be returned:
- Items marked as "Final Sale"
- Clearance or discontinued items
- Custom or personalized orders
- Items purchased on a gift card
- Used or damaged items
4. How to Return
To initiate a return:
- Contact us with your order number and reason for return
- Receive return authorization and prepaid shipping label
- Pack item securely in original packaging
- Ship item back to us using the provided label
- Item must be received within 10 business days of authorization
5. Shipping Costs
For most returns, we provide a prepaid shipping label. If a return is due to customer error or change of mind, return shipping is the customer's responsibility.
6. Refund Processing
Once we receive your return:
- We will inspect the item within 3-5 business days
- If approved, refund will be processed to your original payment method
- Refunds typically appear in your account within 5-10 business days
- Original shipping costs are non-refundable
7. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately with photos. We will:
- Provide a full refund or replacement
- Cover all return shipping costs
- Process your request within 5 business days
8. Size and Fit Exchanges
If you received the wrong size, we offer free exchanges. Contact us with your order number and preferred size, and we'll ship the correct item immediately.
9. Missing Items
If your order arrived incomplete, contact us immediately with photos and your order number. We will send the missing items at no charge.
10. Contact Us
For returns or refund inquiries: